Shipping, Returns & Refunds

SHIPPING POLICY

Please allow 2-3 business days for processing not including weekends or holidays.

Shipping fees and taxes, will be added at the end of your checkout. Allow up to 2-4 business days for shipping and tracking conformation sent via email.

Australia Estimated Shipping

Standard 3 - 10 days

Express 1 - 7 days

**Shipping Costs**: Shipping fees will be calculated at checkout based on your location and the selected shipping method.

**International Shipping**: We offer international shipping options. Please note that customs fees and import duties may apply depending on your country’s regulations, and these charges are the responsibility of the customer.

However, shipping courier issues may affect these time frames.We are not responsible for packages lost or stolen by the shipping courier or upon delivery any questions contact naeloneluxurette@gmail.com.

Australian customers please contact naeloneluxurette@gmail.com before you place an order if you require a signature upon delivery which will be an approximate amount of $3 AUD extra (Prices may vary).

PLEASE NOTE:

If your order includes pre-order items, please note that you will receive two separate packages. One package will contain your in-stock items, while the other will include the pre-order items once they are ready for shipment. Thank you for your understanding!

SHIPPING POLICY FOR PRE-ORDERS

Thank you for choosing to shop with us! We are excited to offer preorder items and want to ensure you have all the necessary information regarding our shipping process.

1. **Manufacturing Time**: All preorder items will undergo a manufacturing period of 5-7 weeks for “Favourite Girl Top” & 2-3 weeks for “Zodiac Signs Onesies” AFTER the preorder period ends. During this timeframe, the clothes are being crafted to ensure the highest quality and attention to detail.

2. **Shipping Timeline**: Once the manufacturing process is complete and we receive your order at our location, we will ship your items within 2-3 business days. You will receive a confirmation email with tracking information as soon as your order is dispatched.

3. **Order Confirmation**: After paying and placing your preorder, you will receive an email confirmation detailing your order and estimated shipping dates. Please keep this information for your records.

Customer Support: If you have any questions or concerns regarding your preorder or our shipping policy, please feel free to reach out to our customer service team. We are here to help!

Thank you for your understanding and support as we strive to deliver exceptional products. We appreciate your patience during the manufacturing process and look forward to fulfilling your order!

REFUND & RETURNS

Due to the recent pandemic and sanitary reasons unfortunately we CANNOT offer you a refund or exchanges. However, we will only replace items if they are defective or damaged. If you need to replace an item, for the same item, send us an email at naeloneluxurette@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping and handling charges are non-refundable.

Depending on where you live, the time it may take for your replaced product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.